§ 01 — Solutions Engineering

Payments
Architecture for
Real Operators.

For multi-location operators, high-volume processors, and businesses with complex payment needs — DMP Solutions Engineering provides dedicated engineers who design, deploy, and maintain custom payments infrastructure. Two service tiers, real architecture, no boilerplate.

2
Service tiers
1:1
Dedicated engineer
SLA
Response guarantees
$0
Initial assessment
§ 02 — Service tiers

Pick your level
of involvement.

Both tiers include a dedicated engineer. The difference is response speed, depth of customization, and how proactive we are about your stack.

Core

Solutions
Engineering Core

Dedicated engineer support for merchants who need more than a help-desk ticket but don't yet need a full advisory engagement.

  • Dedicated engineer. Same person, every call. Knows your stack.
  • Quarterly architecture review. Your stack, your volume, your friction points.
  • Implementation support. Integration help, API guidance, custom workflows.
  • 4-hour business-day response. Real engineer, not tier-1.
  • Statement audits. Quarterly, line-by-line.
Included with qualifying volume Talk to us →
Advanced

Solutions
Engineering Advanced

Full-stack payments advisory for high-volume, multi-location, or compliance-sensitive operators. Treat us as part of the team.

  • Everything in Core, plus —
  • Named lead engineer + backup. Continuity guaranteed.
  • 1-hour response SLA. 24/7, including weekends.
  • Monthly strategy syncs. Roadmap, capacity, cost optimization.
  • Custom integrations. ERP, accounting, loyalty, custom POS.
  • Compliance & audit support. PCI, SOC, internal audit prep.
  • On-site engagement. Quarterly visits for multi-location ops.
Custom pricing Schedule consult →
§ 03 — Who it's for

Not for
every merchant.

Solutions Engineering is built for operators with real complexity. If a standard merchant account meets your needs, you don't need this — and we'll tell you so.

01

Multi-location operators

5+ locations with consistent reporting, consolidated batches, and per-store reconciliation. We architect the right structure so finance isn't a nightmare.

02

High-volume merchants

$5M+ annual processing where basis points matter. Interchange optimization, custom rate structures, dispute management at scale.

03

Complex integrations

Custom POS, ERP integration, omnichannel, recurring billing, marketplace flows. Anything beyond a plug-and-play terminal.

§ 04 — How we work

Engineers,
not account managers.

Most processors assign you an account manager whose job is to manage churn risk. We assign an engineer whose job is to solve problems and make your stack better. Different incentive, different outcome.

  1. 01

    Discovery & assessment

    We review your current stack, statements, and pain points. 2-week deep-dive, no charge, no commitment.

  2. 02

    Architecture proposal

    A written recommendation with cost modeling, implementation plan, and clear milestones.

  3. 03

    Implementation

    We do the work — integrations, configurations, migrations. You sign off at each milestone.

  4. 04

    Ongoing engagement

    Quarterly or monthly cadence depending on tier. Always the same engineer.

  5. 05

    Continuous optimization

    Interchange, fees, fraud rates, dispute outcomes — measured and improved every cycle.

§ 05 — Let's talk

Schedule an
assessment.

Two-week deep-dive, no charge, no commitment. We'll either recommend a path forward or tell you a standard merchant account is the better fit.